1. What is our Warranty on Workmanship? Is it really Guaranteed for life? Yes, we have confidence in the work we complete and are sure it will last a lifetime, in fact, it is common for modern electrical installations to last; if installed correctly. In the rare event that we do not install something correctly, we fix it for free. See the particulars here.
2. What is Your Warranty on Parts? Is it Lifetime as well? Yes, we certainly warranty every part we supply for life. If it goes bad in the first year, we will supply the part and replace it for free. If it goes bad anytime after a year we will give you a new part free of charge, but you have to pay for the installation. There are parts, such as light bulbs, that are not covered by the lifetime parts warranty. See the particulars here.
3. How Can You Offer a Lifetime Warranty When Other Companies Only Offer a Year? We make it a point to do outstanding work with good durable parts, the kind of work that will endure. We have very few callbacks, however when we do have a callback, we are more than happy to fix the problem because we care about our name and take pride in our product. It is our goal to keep our customers for life, therefore we plan on upholding our agreement to provide great service for life. As far as other businesses are concerned, we are unable to say why they only warranty their work for a year.
4. Why Don't You Warranty Light Bulbs? We are unable to give a warranty for light bulbs because they are replaceable parts that are not designed to last indefinitely. While some last longer than others, we can't be certain how long it will be before any particular bulb needs to be replaced.
5. How Do I Make a Warranty Claim? Call our main office at (770) 356-9696 and let us know your name, address, and warranty claim. We will send an electrician to fix it - sometimes the very same day you call! You shouldn't have to deal with any inconvenience. Call us, we are available to help!